Data Updater FAQs


Please see below for answers to common questions about the Data Updater. 

Sections: 

 Do I need Administrator rights to download the software?

Yes. If your Windows user does not have Administrator access, you will need to contact your IT person to assist with the installation.

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I forgot my Vigillo User ID

Your Vigillo Login ID is your email address. If your email address does not work, please contact Vigillo Support.

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I don't have a Vigillo User ID

Please contact Vigillo Support.

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I forgot my Vigillo password

Click here to reset your password. For additional login issues or troubleshooting questions, please refer to FAQ's Connectivity and Login Issues.

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Where do I download the Vigillo Data Updater installer?

If your Vigillo user has the role for Vigillo Data Updater you will be able to download the installer file from the Home page on the CSA Vigillo website. Click the Vigillo Data Updater button to start your download.



If you do not see the Vigillo Data Updater download link, please contact Vigillo Support. 

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I cannot locate the Data Updater icon

If you do not see the Vigillo icon in your Task Bar at the bottom of your computer screen, click on the white triangle by the date and time (this is called your system tray).    





If you can’t find the icon in the system tray, look for Vigillo Data Updater in your Windows Programs.  Type “Vigillo Data Updater” in the Windows Program search box, then click for icon to show in your Task Bar (bottom of your screen).

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“Vigillo username or password is invalid” message

  • Double check the accuracy of the Vigillo login credentials you have entered.

  • Try to login to Vigillo with the same credentials to verify that you have the right username and password.

  • If you are still receiving the error message, reset your Vigillo password. 

If you require further assistance, please contact Vigillo Support.

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“Could not connect to the Vigillo server” message


The error “Could not connect to the Vigillo server” is shown when the Vigillo Data Updater is being blocked from reaching the Vigillo Servers. This can be blocked due to permissions of the Firewall, Antivirus, Company proxy server or Company lockdown software. Please contact your IT person for assistance in getting this issue resolved.

Information to assist IT with troubleshooting 

Ports: Data Updater uses Ports 443 and 80.
URLs:

Proxy: If your company is a using a proxy server, you will need to update the proxy tab with your company proxy information.
NOTE: Do not check if you do not have a proxy server, it will disable your connection.

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“DOT is not added” message


This message lets you know that you have not setup your FMCSA DOT#, Portal User ID, and Password. You will need to have both the Vigillo and FMCSA tabs filled out for the Vigillo Data Updater to work.

Follow these steps to update your FMCSA DOT#, Portal User ID, and Password.

  1. Click on the FMCSA tab, and then select the Add DOT button.

  2. Enter your DOT#, FMCSA Portal User ID, and password.

  3. Click the Test button.

  4. A confirmation message will pop up with a green checkbox if the Vigillo Data Updater has connected to the FMCSA servers. If you get a message “Cannot log in to Compass…” please check your FMCSA DOT# credentials and enter them again.

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“Please enter a valid User ID or password” on the FMCSA tab



For troubleshooting, please refer to FAQ's FMSCA Troubleshooting Tips.

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“DOT XXXXXXX is not configured for Vigillo Account“ message


The Vigillo user does not have access to the DOT# that you are adding. Please use a DOT# that the user has access to, or contact Vigillo Support.

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“Could not find dot XXXXXXX” message


The DOT# that you listed is not in your FMCSA Portal account. You will need to contact FMCSA Support at 1-800-832-5660.

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“Connection failure to Vigillo unable to validate: XXXXX” message


This error will occur if there is no internet connection while selecting the Test button on the FMCSA tab. Try visiting the Vigillo website to see if you have internet access. Please try again when the internet connection is restored. 

  • If the error still occurs with an internet connection, check the Proxy tab to make sure the checkbox “Use proxy server” is not selected, unless you have a company proxy.

  • If your company uses a proxy server, please fill out the correct information Proxy tab. If you do not know this info please contact your company IT person.

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“Application is already running…” message


This error occurs if you try to launch the Vigillo Data Updater when it is already running on your computer.  To open the Data Updater, click on the data updater icon. If you cannot locate the Data Updater icon, please see instructions above. 

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“Unable to retrieve data from your Portal account with DOT XXXXX” message


This error occurs when the Vigillo Data Updater is unable to login to the FMCSA Portal website.

  1. Open the Vigillo Data Updater.
  2. Select Test on all the FMCSA DOT#'s you have listed.
    NOTE: Try the Test button even if DOT#'s are showing a green check.
  • If the FMCSA login is successful, click OK to close the application.
  • If the FMCSA login fails, you will need to go to the FMCSA Portal and update your password. 

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I am not getting my Daily Alert emails

  1. Make sure your user has the Daily Update Email role enabled.

  2. Check your Spam and Junk/Clutter folders.

  3. Ask your IT to add the following email to your whitelist: reports@vigillo.com.

If you need further assistance, please contact Vigillo Support. 

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