Data Updater FAQs

Please see below for answers to common questions about the Data Updater. 

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What is Data Updater?

Data Updater is a software application developed by Vigillo. It function is to retrieve FMCSA Portal data and input into the Vigillo website.

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Why do I need Data Updater?

To update your Daily Update Scorecard with the latest Crash, Inspection and Violations posted by the FMCSA.

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How many Data Updater Applications should my company have?

It is recommended you should only install one Data Updater application per company.

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Do I need Administrator rights to download the software?

Yes, you will need administrator rights to download the software. Please contact your IT person to assist with the installation.

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I Forgot my Vigillo User ID

Your Vigillo Login ID is your email address – if your email address does not work, please contact Vigillo Support.

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I Forgot my Vigillo Password

For login issues, please refer to Connectivity and Login Issues.

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My Data Updater download button is not showing on the Vigillo Home tab?

Please contact Vigillo Support. 

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The Data Updater Download application is telling me to Repair, Modify or Remove? ?

Your Data Updater is installed. Please locate the Data Updater icon to complete the setup.

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I cannot locate the Data Updater icon?

If you do not see the Data Updater icon at the bottom of your computer screen, please click on the white triangle by the date and time (system tray).

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