Driver Scorecard: Driver FAQs

Please see below for answers to common questions regarding your Driver Scorecard.


Who is Vigillo?

Vigillo is the leading provider of data visualizations for the trucking industry. We are obsessive about data security. Our reputation is built upon the trust of thousands of motor carriers who rely upon us to provide this service for their drivers. 
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Why am I receiving these reports?

You are receiving your Driver Scorecard report as a secure courtesy service in partnership with your employer and Vigillo.  FMCSA mandates that all motor carriers monitor the safety performance of their drivers. Your employer believes it is important for you to have access and visibility into your safety performance. The Vigillo Driver Scorecard report is designed to give you a quick, easy to understand visual summary of your safety record under CSA.
If you have any questions about this service, please contact your Safety Manager directly.


How do you have my personal information?

Your information has been provided to Vigillo by your employer. Vigillo provides a secure platform to submit and receive all information. You never need to worry about any of your information being shared, your privacy and security is our highest priority.
Complete Privacy and Terms of Use documents are available here


Is my information secure and private?

The security of your private information is our top priority. Vigillo has built a state of the art cloud computing environment with the highest levels of data security and redundancy measures in place.
Vigillo utilizes Secure Socket Layer (SSL) technology that uses both server authentication and data encryption. These technologies help ensure that your information is safe, secure, and only available to you and those to whom you have granted access. Vigillo also implements an advanced security method based on dynamic data and encoded session identifications.


How do you calculate my scores?

Vigillo calculates scores using the CSA Methodology to measure on-road safety performance.

Data is gathered on a monthly basis from roadside inspections, including all safety-based violations, State-reported crashes, and the Federal motor carrier census to quantify performance in the following Behavior Analysis and Safety Improvement Categories (BASICs).
Vigillo runs this data through a series of automated data cleaning and calculation algorithms based exactly on the published FMCSA CSA Methodology. This provides a first estimate result of BASIC measure.
Then, Vigillo reviews the actual FMCSA CSA data. We feed this data back into our calculations and re-run all numbers so that our calculated results are closer to the actual FMCSA result. We repeat this process over and over until Vigillo's calculated scores are nearly identical to the FMCSA results.


How do I read the report?

The Driver Scorecard allows you to view the summary and detail of all seven BASICs along with your safety event history and detail. For a full overview, please refer to the Driver Scorecard: Drivers section.

If I change companies, how do I continue to receive reports?

Your new employer must subscribe to Driver Scorecards for you to continue receiving free reports.
For information about a subscription to Driver Scorecard reports, please contact Vigillo by email at or by phone at (503) 688-5100 x103


How do I stop receiving Emails?

If you no longer wish to receive Vigillo emails, please unsubscribe from our email list by clicking the "Unsubscribe” link in the footer of the last email you received from us.
NOTE: Due to the Anti-Spam Act, you alone have the power to control which emails you subscribe to. We cannot act on your behalf to re-subscribe your email address if you choose to unsubscribe.


How do I add an additional name, license number and license state to my driver information?

Please contact your company administrator to make any changes to your personal driver information.