Driver Scorecard: Motor Carrier FAQs

Sections:

Why are there duplicate drivers in my scorecard? 

Drivers are duplicated because the same driver has different driver license numbers in the FMCSA databases. We download all safety data from the FMCSA databases to create your scorecards. There is little validation or data integrity checks for the people who enter the data into the system which can lead to mistakes and inaccuracies. Vigillo does an enormous amount of sophisticated "data scrubbing" to eliminate data issues, but many remain.

For example, Vigillo Scorecards match drivers based on their exact driver license number. If the number is even slightly different (due to a typo), this is considered to be a different driver.

We found that by using the unique driver license number we are able to reduce duplicates without generating bad data.

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Why is one of my drivers missing from my scorecard? 

Drivers appear in your Vigillo scorecard only if the FMCSA reports that the driver previously or currently worked for a carrier AND had either an inspection or a DOT-reportable crash in the last 36 months that was attributed to that carrier. 

NOTE: Inspections, violations, and crashes that occurred in the last 24 months affect your carrier-level CSA scores. 

Inspections, violations, and crashes that occurred in the last 36 months affect that specific driver's CSA scores. 

If you believe information provided by the FMCSA is incorrect, you can challenge it or find more information using the FMCSA's DataQs system.

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How do I search for a driver in my scorecard?

Using the search options at the top of the scorecard you can:

  1. Enter a driver’s name, driver ID, license number or license state
  2. Click the View Report button at the right. All drivers matching your search criteria will be shown.

Note: The driver name search looks for exact matches, so you will have better luck searching for a first or last name rather than both first and last, and you may want to try alternatives such as William for Bill. In addition, to search by license state, you must use the two-letter state abbreviation. 

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When will a new driver show up on my scorecard? 

New drivers appear in your Vigillo scorecard when they have at least one DOT-reportable safety event in the last 36 months that is attributed to the new DOT number. After the safety event is reported to the FMCSA database, the new driver will show up in your Vigillo scorecard with the next scorecard update. 

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What do I do if a driver that never worked for us shows up in our scorecard?

Drivers appear in your Vigillo scorecard if the FMCSA data reports that a driver previously or currently worked for the carrier AND had an inspection or a DOT-reportable crash in the last 36 months that was attributed to that carrier.

If you believe a driver has been added to your fleet incorrectly, you can correct the FMCSA data using the FMCSA's DataQs system

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Why does a terminated driver show up on our scorecard?

Drivers appear in your Vigillo scorecard if they previously or currently worked for a carrier AND had an inspection or a DOT-reportable crash in the last 36 months that was attributed to that carrier. 

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Can I sort by drivers in a Vigillo scorecard?

All columns in the driver list are sortable.  

  1. Click a column title to sort
  2. Click again to sort in the reverse order  

For even more flexibility, you can export the driver list and use Excel to sort and filter.

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How much driver history does Vigillo report? 

Vigillo reports information only for the time a driver is associated with your DOT up to 36 months of history. Your Vigillo Scorecards will show inspections and violations and crashes drivers incurred while working for you within the past 36 months.

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