Frequently Asked Questions

Learn more about the company managing your data.


Why choose Vigillo?

Vigillo’s tagline—Wisdom Deployed™ is the core of what the company does. Vigillo does not just provide “scorecards” for its customers. Vigillo’s scorecards are the delivery vehicle for deploying wisdom to industry stakeholders when it comes to safety and CSA. This vision of deploying wisdom is what sets Vigillo apart from the competition and keeps the industry coming back to Vigillo for its expertise and insight as to the impact of the most significant regulatory changes to the trucking industry since deregulation.


Can I get what I need from the FMCSA website?

Simply put, no. Vigillo was the first in the industry to begin delivering CSA analytics in 2009. Since that time we have developed over two dozen additional scorecards and stand-alone products that provide unparalleled insight into not only CSA scores, but solutions that help carriers reduce their scores and communicate critical information throughout the organization.


What does it take to get started?

You can get started by sending and receiving an email. The Vigillo support team will send you an email requesting two simple pieces of information: US DOT PIN and Portal Authorization. Once you reply back to Vigillo Support, you’re done. It’s that easy! Vigillo does all the work. In just a few days you'll have access to our customized, secure website where you and your team can log in and begin viewing your CSA data in a manner that’s easy to use, easy to understand, and immediately show you what to focus on and why.


Isn’t Vigillo just for large carriers?

Not at all. Vigillo serves 2,000 carriers in the U.S. and Canada, each with their own unique challenges. Vigillo customers range in driver count from 2 to 60,000, and all sizes in between. In fact, because of the depth and breadth of critical information we provide, many of our smaller carriers view Vigillo as a valued member of their safety team – but at a fraction of what it would cost to hire a person to do the same job.


Will my data be secure?

Absolutely. Vigillo is the trusted provider of safe and secure CSA analytics to 2,000 carriers in the U.S. and Canada. Vigillo customers include some of the Transport Topics top 100 for-hire carriers as well as dozens of private fleets that represent the over-the-road presence for Fortune 500 companies.

For the technophiles out there: Vigillo utilizes Secure Socket Layer (SSL) technology that protects your customer data using both server authentication and data encryption. These technologies help ensure that your customer data is safe, secure, and only available to you and those to whom you have granted access. Vigillo also implements an advanced security method based on dynamic data and encoded session identifications. Complete Privacy and Terms of Use documents and available from any Vigillo representative.


Do I have to make a long-term commitment?

No. All Vigillo customers subscribe to our service on a month-to-month basis. We do this because we’re confident that once you use our solution you'll want to keep using it. Plus, it’s the right thing to do – if you don’t think our solution is best for you, you shouldn’t be burdened with a long-term commitment. Vigillo has long been committed to doing the right thing for the transportation industry and we uphold that philosophy today.


What is a US DOT PIN#?

A US DOT PIN# is 8 characters and includes 4 capital letters and 4 numbers. For example: 7X94RE5H
If you do not know your PIN: Go to the FMCSA PIN help page, or call the FMCSA at 1-800-832-5660 for assistance.


Can you change or update my MCS-150 if I give you my PIN?

No. The site we access to obtain the CSA data is a Read-Only site.  Vigillo cannot make changes to FMCSA data even at the customer’s request.